Privacy Policy
This policy explains what information AstroQwik ("AstroQwik", "we", "us") collects when you use the AstroQwik mobile app and website, why we collect it, who we share it with, and the choices you have. AstroQwik is operated by {{COMPANY_LEGAL_NAME}}, {{REGISTERED_ADDRESS}}, India.
1. Information we collect
Information you give us
- Account details: mobile number (used to sign in with a one-time code), name, optional email address and gender.
- Birth details: date of birth, time of birth and place of birth for you and for any other people you add (for example in Kundli or Kundli matching). We use these to calculate astrological charts.
- Consultation content: chat messages you exchange with astrologers, questions you submit, reviews and ratings, and messages to customer support.
- Orders and bookings: delivery addresses and contact numbers for product orders, and details you provide for pooja bookings (such as devotee name and gotra).
Information created when you use AstroQwik
- Transactions: wallet recharges, consultation charges, refunds, orders and payment status. Card, UPI and bank details are entered on our payment partner's secure page and are not stored by AstroQwik.
- Consultation records: the astrologer, date, duration, rate and amount of each chat or call.
- Device information: a push-notification token so we can send you session updates, and basic technical information needed to keep the service secure and working.
We do not access your contacts, photos, precise location, microphone or camera. Place of birth is a city you choose, not your device location.
2. How we use information
- To create and secure your account and verify your mobile number.
- To connect you with astrologers for chat, call and live sessions, and to bill consultations per minute from your wallet.
- To generate Kundli, matching reports, horoscopes, Panchang and calculator results.
- To process orders, pooja bookings, payments and refunds.
- To provide customer support, prevent fraud and abuse, and enforce our Terms.
- To send service notifications and, only if you allow it, offers and reminders.
3. Sharing
- With the astrologer you consult: your name and the birth details you choose to share for that consultation, and your chat messages. You can limit this in Settings → Privacy. Your mobile number is never shown to astrologers.
- Service providers who help us operate AstroQwik under confidentiality obligations: cloud hosting, SMS delivery of login codes, payment processing (Razorpay) and push notifications (Expo / Google Firebase Cloud Messaging).
- Delivery and pooja partners, only the details needed to fulfil your order or booking.
- Legal reasons: when required by law, court order or to protect the rights and safety of users and AstroQwik.
We do not sell your personal information and we do not show third-party advertising.
4. Security
Data is encrypted in transit (HTTPS). Access to personal data is limited to staff who need it to run the service. Sign-in uses one-time codes, and session tokens are stored in your device's secure storage.
5. Retention
We keep your information while your account is active. When you delete your account we erase your profile, saved Kundlis, addresses and notification data. Records of payments, invoices and consultation transactions are kept for the period required by Indian tax and accounting laws, in a form that is no longer linked to your profile.
6. Your choices and rights
- View and edit your profile and birth details in the app at any time.
- Control what astrologers can see in Settings → Privacy, and turn off promotional notifications.
- Delete your account in the app (Profile → Settings → Delete my account) or on the web at astroqwik.com/delete-account.
- Contact us to request a copy of your data or to raise a privacy concern.
7. Children
AstroQwik is intended for users aged 18 and above. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we will delete it.
8. Guidance, not professional advice
Astrology services are provided for guidance and personal reflection. They are not a substitute for medical, legal, psychological or financial advice.
9. Changes
We may update this policy. We will show the new effective date here and notify you in the app if the changes are significant.
10. Contact and grievance officer
Email: support@astroqwik.com
Grievance officer: {{GRIEVANCE_OFFICER_NAME}}, {{REGISTERED_ADDRESS}}
We respond to grievances within the time required by applicable Indian law.